Return Policy

At GRINCHMAS BOX, we want you to be completely satisfied with your purchase! If for any reason you’re not happy with your order, we offer a 30-day money-back guarantee.

How to Request a Return

To start a return, contact us at INFOSANTASTEASURES@GMAIL.COM with your ORDER NUMBER and the reason for your return.

Your item must be:

  • In the same condition you received it

  • Unworn or unused

  • With all original tags and packaging

  • Accompanied by proof of purchase

Since our products are shipped directly from our suppliers, all returns must be sent to the supplier, not to LYNX. Once your return is approved, we will provide you with the RETURN SHIPPING ADDRESS and instructions on how to send your item.

Damaged or Defective Items

If your order arrives damaged or defective, contact us IMMEDIATELY at INFOSANTASTEASURES@GMAIL.COM. We will arrange a replacement at no additional cost.

Refunds

Once the supplier receives and inspects your return, your refund will be issued to your ORIGINAL PAYMENT METHOD within 10 BUSINESS DAYS. Please note that it may take additional time for your bank or credit card company to process the refund.

Exchanges

If you wish to exchange an item, the fastest way is to return the original item to the supplier and then place a new order for the replacement.

Note about the product shown in promotional videos or images

Some of the products shown in our videos, images or promotional materials may differ slightly from the product that appears in the store or the one that the customer receives. This may be due to manufacturing differences, lighting, or supplier updates. However, the product you will receive fulfills the function, and purpose shown. When making a purchase, the customer accepts that there may be small aesthetic variations without this constituting a reason for return or claim.

Contact

If you have any questions about your return, refund, or exchange, contact us at:

EMAIL: INFOSANTASTEASURES@GMAIL.COM

WEBSITE: GRINCHMAS BOX

BUSINESS NAME: LYNX

For Return Address please contact us to tell you where you need to return your item.